Indochino Reviews

Show reviews that mention
customer service customer service suit sleeve measurements wedding suits pants bot
Filter review
New Reviewer

Customer service

I cannot contact anyone from Indochino. Your phone has been down and your online bot is useless. I need customer service immediately.

User's recommendation: Stay away. Horrendous customer service.

View full review
ID
#2815938 Review #2815938 is a subjective opinion of poster.
Cons
  • No customer service phone
  • Cannot get a hold of anyone
  • Horrible contact service
Preferred solution
I need to speak with someone about my orders. I was measured and the jacket is too small. I cannot contact anyone from Indochino.
New Reviewer

Waiting for clothes to be ready for a wedding before 7/29

Be waiting for a couple weeks and no one has contact me and the wedding is the end of this month cutting it close
View full review
ID
#2693005 Review #2693005 is a subjective opinion of poster.
Location
Upper Merion, Pennsylvania
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Money grabbers messed up my measurements and refuse to fix for free

Idiots messed up the measurements of the sleeve and pants lengths, then wouldn't fix it for free because I didn't tell them within 10 days of getting the suit (was unaware of this policy, they don't make it clear). Stay away!! They will not try to make you happy if there is a problem and nothing can be returned.

User's recommendation: DO NOT BUY FROM THEM.

View full review
ID
#2237662 Review #2237662 is a subjective opinion of poster.
Cons
  • Horrible people
Loss
$50
Preferred solution
Price reduction
New Reviewer

Chinese ***!!!!

This Indochino stuff is just chinese *** with an american frontend, I learned it the hardway. I ask for 3 jackets and 4 pants, not any of them have the same measures!!!! Specially jackets were shorter than standard size for my height!!! Better go to any department store and buy a suit that fit you and make minor adjustment if needed. If you want to spent a few more bucks and take a nice holidays, buy a ticket to Bogota and buy your suits there, craftsmanship is a lot better than any you will find online, or all over USA, for these prices!!!
View full review
ID
#745733 Review #745733 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1300
Preferred solution
Full refund

Indochino.com review

Hi everybody! I am pretty sure this will not end up published, since Indochino seems to have online reviews pretty under control. Unbelievable you cannot find a single review of this company that is not made by a "professional". So here is my experience: I travelled for over 2 hours to the traveling tailor in Miami to make sure it got fitted perfectly, since this was supposed to the tuxedo I was going to wear in MY wedding and I didn't trust myself doing the measurements. I have to admit the traveling tailor experience was not bad at all. People were very nice and had great service. Even a manager got me re-measured since it was for such an important event. The problems started when I received my order around 4 weeks later. When I first tried the tuxedo on, I was totally disappointed. That tuxedo was not custom made or fitted for me. Not even close. I could fit 2 of me inside it. They could not even get the sleeve length right! The suits they sell are NOT custom made and are NOT tailored.. Also, I contacted customer service and they basically did not care, did not offer any kind of compensation, just ME paying for the return shipping. Hope this review helps you make your decision.
View full review
ID
#479121 Review #479121 is a subjective opinion of poster.
Loss
$650

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article